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Terms and Conditions for Your Jiliebo Account

These terms set out what you agree to when you open and use your Jiliebo account — from how deposits via bKash, Nagad, and Rocket are handled to how withdrawals are verified.

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Jiliebo Terms and Conditions for Your Jiliebo Account
TERMS HELP DESK

Reach Us About These Terms

If a clause is unclear, your account has been actioned under these terms, or you need to submit a formal dispute, our support team handles those requests directly. Queries about wallet transactions — bKash, Nagad, Rocket — are typically resolved fastest when you include your transaction reference number.

Live Chat Open the chat widget inside your account dashboard for real-time help with terms queries and wallet disputes.
Email Support Send detailed terms or account queries to our support address listed in your account profile under Help.
Account Help Centre The Help Centre inside your account covers common terms questions, wallet rules, and how to submit a formal complaint.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security is handled through OTP verification at login — each session requires a one-time code sent to your registered mobile number. We do not store your bKash, Nagad, or Rocket PIN; payment authentication happens inside your own wallet app. Account data is retained while your account is active and for a period after closure as required for financial record-keeping. You can request a copy of your account data or ask us to close your account by contacting support through the verified channel listed in your profile.

OTP Login Verification

Every login triggers an OTP to your registered number. No session opens without it, which means your account stays locked to your device.

Wallet Data Handling

We record transaction references for bKash, Nagad, and Rocket but never your wallet PIN or full account credentials. Payment auth stays in your wallet app.

Data Retention Policy

Account and transaction records are kept while your account is open and for the period required by applicable financial rules after closure.

Data Access Requests

To view, correct, or delete your account data, contact support with your registered mobile number and account ID for identity verification.

Common Questions About These Terms

Players in Dhaka and across Bangladesh ask these questions most often about account rules and how these terms apply day to day.

These terms apply to anyone who opens an account on Jiliebo. Access depends on your local law and eligible regions — if your jurisdiction does not permit this type of service, these terms do not grant you access.

We may update these terms at any time. We aim to notify you via your registered email or an in-account message before significant changes take effect. Continued use of your account means you accept the updated version.

A breach can result in account suspension or permanent closure, depending on the nature of the violation. Any balance held in your account wallet at that point is subject to our funds-return process as outlined in the full policy.

Contact our support team through live chat or the email address in your account profile. Include your account ID, the relevant transaction reference, and a clear description of the issue for the fastest resolution.

Yes. The terms cover your full account wallet, including deposits via bKash, Nagad, and Rocket. If a deposit does not credit correctly, raise it with support and include your wallet transaction reference.

We retain account and transaction records for the period required by applicable financial regulations after account closure. You can request confirmation of how long your specific data is held by contacting support.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.